pvip5 Privacy Policy – How We Handle Your Data

This Privacy Policy ("Policy") describes how pvip5 ("Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the pvip5 website at pvip5.app and all associated services, including sports betting, casino games, crash games, and payment processing. This Policy applies to all players located in Bangladesh, including players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as any other jurisdiction from which the platform is accessed.

By registering an account with pvip5 or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

pvip5 collects personal data through multiple channels: directly from you when you register an account or contact support, automatically when you interact with the platform, and from third-party service providers such as payment processors and identity verification services. The categories of personal data we collect include:

• Identity data: full name, date of birth, and national identification details provided during account registration or KYC verification. Age verification is mandatory — players must be 21 years or older.
• Contact data: Bangladesh mobile phone number (used for SMS OTP verification and account recovery), and email address where provided.
• Financial data: deposit and withdrawal transaction records, bKash/Nagad/Rocket/Upay mobile wallet identifiers, bank account details where used for bank transfer transactions, and transaction timestamps. pvip5 does not store full card numbers or mobile wallet PINs.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and gameplay logs including game titles accessed, bet amounts, and outcomes. This data is used for fraud prevention, responsible gaming monitoring, and platform performance optimisation.
• Communications data: records of all support interactions you initiate with pvip5, including the channel used (email or live chat), the date and time of contact, and the content of the communication. These records are retained for quality assurance and dispute resolution purposes.

pvip5 does not collect data from minors. The platform enforces a strict 21+ age restriction. If pvip5 discovers that data has been collected from a person under the age of 21, that data will be deleted and the associated account will be closed immediately.

pvip5 uses the personal data it collects strictly for the purposes set out below. We do not use your data for purposes that are incompatible with those listed here without obtaining your separate, explicit consent:

• Account creation, authentication, and management: to register your account, verify your identity and age (21+), process login sessions via SMS OTP, and manage account settings, balances, and transaction history.
• Payment processing: to initiate, record, and verify deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank transfers, and to investigate and resolve payment disputes.
• Fraud prevention and platform security: to detect and prevent fraudulent account activity, bonus abuse, money laundering, unauthorised access attempts, and other prohibited conduct described in our Terms and Conditions.
• Responsible gaming compliance: to monitor gameplay patterns for signs of problematic gambling behaviour, to apply deposit limits and session time-out restrictions requested by players, and to process self-exclusion requests in a timely manner.
• Customer support and dispute resolution: to respond to your queries, investigate complaints, resolve betting disputes, and maintain records of all support interactions for quality assurance purposes.

pvip5 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

pvip5 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks receive the minimum necessary financial and identity data required to process deposit and withdrawal transactions. These providers operate under their own privacy policies and are obligated to protect your data.
• Identity verification providers: third-party KYC and age-verification services may receive identity data (such as name, date of birth, and document details) solely for the purpose of confirming a player's identity and age eligibility. These services are bound by strict data-processing agreements.
• Game and technology providers: game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Spribe, and Microgaming may receive anonymised or pseudonymised technical data (such as session identifiers) necessary to deliver their games over the pvip5 platform. These providers do not receive your personal identity data.
• Law enforcement and regulatory authorities: pvip5 may be required by applicable law, court order, or regulatory authority to disclose personal data. In such cases, pvip5 will disclose only the data specifically required and will, where legally permissible, notify you of such disclosure.

All third parties with whom pvip5 shares personal data are required by contract to implement appropriate technical and organisational security measures, to process data only for the purposes for which it was shared, and to delete or return data when the processing relationship ends.

pvip5 treats financial data with the highest level of security. All deposit and withdrawal transactions are transmitted over SSL-encrypted connections. pvip5 does not store full mobile wallet account numbers, bank account PINs, or any payment credential that would allow pvip5 to independently initiate a transaction from your account. Transaction references and partial identifiers (such as the last four digits of a bKash number) are stored solely for the purpose of matching deposits and withdrawals to the correct player account and for transaction dispute resolution.

pvip5 applies a same-source withdrawal policy: withdrawals are processed only to the payment method used for the most recent deposit on the account. This policy exists to prevent fraud, protect players from unauthorised withdrawals, and comply with anti-money laundering obligations. If you believe a transaction on your account was not initiated by you, contact our support team immediately at [email protected].

pvip5 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device by your browser. pvip5 uses three categories of cookies:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in, security tokens that prevent cross-site request forgery, and cookies that store your language preference. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: store your preferences such as display settings to improve your browsing experience on return visits. These cookies do not track your activity across other websites.
• Analytics cookies: collect anonymised data about how players use the pvip5 platform (such as pages visited, time spent per page, and navigation paths) to help pvip5 improve the platform experience. No personally identifiable information is contained in analytics cookie data.

You can control non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect certain features of the pvip5 platform. Strictly necessary cookies cannot be disabled as they are essential for security and basic platform operation.

pvip5 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations. Transaction records are retained for a minimum of five (5) years from the date of the transaction. Support interaction records are retained for three (3) years from the date of the last interaction. Technical and analytics data in non-identifiable or aggregated form may be retained indefinitely for platform improvement purposes.

When your data is no longer required for any legitimate purpose, pvip5 will securely delete or anonymise it. If you request deletion of your personal data, pvip5 will action that request within 30 days, subject to any overriding legal obligation to retain specific data categories. You will be notified of the outcome of your deletion request.

As a player using the pvip5 platform, you hold the following data protection rights. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a clear description of your request:

pvip5 aims to respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, pvip5 may extend this period by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.

pvip5 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include: 256-bit SSL/TLS encryption for all data in transit between your device and pvip5 servers; salted cryptographic hashing of all account passwords (pvip5 cannot retrieve your password in plain text); SMS OTP two-factor authentication for login and all sensitive account actions; session timeout controls that automatically log out inactive sessions; IP-based suspicious activity detection that triggers additional verification steps for logins from unrecognised devices or locations; and regular security reviews of platform infrastructure and third-party integrations.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, pvip5 will notify affected players without undue delay and will take all reasonable steps to contain and mitigate the breach. You can help protect your account by using a strong, unique password, never sharing your login credentials with any third party, and contacting pvip5 immediately if you suspect any unauthorised activity on your account.

The pvip5 platform is strictly for adults aged 21 and above. pvip5 does not knowingly collect, process, or store personal data from individuals under the age of 21. All registration submissions undergo age verification. If a player provides a false date of birth to circumvent the 21+ age restriction, pvip5 will close the account upon discovery, forfeit all balances, and delete the associated personal data in accordance with this Policy. Parents and guardians are encouraged to use device-level parental controls to prevent access to online gambling platforms by minors in their households.

pvip5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, pvip5 will update the "Last updated" date at the top of this page. For changes that significantly affect player rights or the way in which pvip5 processes personal data, pvip5 will make reasonable efforts to notify active players via their registered mobile number or through a prominent notice displayed upon next login.

Your continued use of the pvip5 platform after any update to this Policy constitutes your acceptance of the revised Policy. We recommend bookmarking this page and reviewing it periodically. If you do not accept the revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pvip5 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week. We aim to acknowledge all privacy-related enquiries within 4 hours and to provide a substantive response within 30 calendar days.